How can we help you?

Find quick answers about orders, shipping, returns, support, and shopping with Kind Stranger in Canada.

FAQs, KIND STRANGER

Frequently Asked Questions

Where can I learn about microdosing?
You can read our Dosing guide for general information about microdosing, timing, effects, and safety notes. This guide is for informational purposes only and is not medical advice.
Do you ship outside Canada?
No. Kind Stranger currently sells and ships to Canadian addresses only.
What currency are prices listed in?
All prices are listed in CAD unless otherwise stated.
How long does shipping take?
Orders are shipped from British Columbia. Delivery times depend on your location, processing time, holidays, postal delays, and whether you live in a remote area. Please see our Shipping page for the current estimated delivery times.
Is the packaging discreet?
Yes. Orders are shipped in generic packaging. The outside of the package does not show the words “KIND STRANGER,” and shipping labels do not say KIND STRANGER.
Do you offer refunds?
KIND STRANGER does not offer refunds. We are unable to offer the return of any funds once they have been accepted by KIND STRANGER.
What happens if my order is damaged, defective, or incorrect?
If we determine that we made a mistake or the product you received is defective, we may offer store credit or a replacement product. Any store credit is issued in CAD. Please contact us so we can review the issue.
How do I contact support?
You can email us at wavehigh@kindstranger.club. You can also use the Text us button on the site for a quicker response. We aim to reply within 1 business day.
How do I track my order?
Once your order ships, you should receive an email with tracking information. You can also use the Order Tracking page linked in the footer.
Can customers under 19 order?
No. You must be 19 years of age or older to order from Kind Stranger.
How do I unsubscribe from the newsletter?
You can unsubscribe from marketing emails by using the unsubscribe link included in the email. If you need help, contact us at wavehigh@kindstranger.club.