Privacy & Cookie Policy

Who We Are

This website is operated by Kind Stranger. Our website address is https://kindstranger.club/.

Kind Stranger is based in Canada and currently sells and ships to Canadian addresses only.

If you have questions about this Privacy Policy or how your information is handled, you can contact us at wavehigh@kindstranger.club.

What Personal Information We Collect

We collect personal information when you use our website, place an order, create an account, contact us, leave a product review, subscribe to marketing messages, or otherwise interact with Kind Stranger online.

This may include:

• Your name
• Email address
• Phone number, if provided
• Billing and shipping address
• Order details and purchase history
• Account login details, if you create an account
• Messages you send through contact forms, email, chat, or text support
• Product reviews or other content you choose to submit
• Technical information such as IP address, browser type, device information, cookies, and site usage data

How We Use Your Information

We use personal information to operate our website and online store, including to:

• Process and fulfill orders
• Ship products to Canadian addresses
• Send order confirmations, shipping updates, and customer service messages
• Respond to questions and support requests
• Manage customer accounts
• Process product reviews
• Send marketing emails or messages when you have subscribed or opted in
• Improve our website, products, and customer experience
• Prevent fraud, spam, abuse, and unauthorized access
• Comply with legal, tax, accounting, security, and business obligations

Orders, Payments, And Shipping

When you place an order, we collect the information needed to process, fulfill, and support that order. This includes your contact details, billing and shipping information, order contents, and order status.

Payments are processed through the payment or invoicing options available at checkout. Payment providers may collect and process payment information according to their own privacy policies and security practices. Kind Stranger does not store full credit card numbers on this website.

Shipping and fulfillment partners may receive the information needed to deliver your order, such as your name, shipping address, contact details, and order/shipping information.

Customer Accounts

If you create an account, we store the information needed to manage your account and order history. You can view or update certain account details by logging into your account.

Website administrators may also access account and order information when needed to provide support, manage orders, prevent fraud, or maintain the website.

Contact Forms, Email, Chat, And Text Support

If you contact us by email, contact form, chat, text message, or another support channel, we may collect your name, contact information, message contents, and any related order or support details needed to respond.

We use this information to answer your questions, provide support, and keep records of customer service conversations when needed.

Newsletter And Marketing Messages

If you subscribe to our newsletter or opt in to marketing messages, we may use your email address, phone number, name, order activity, or preferences to send updates, offers, product information, or other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link in the email. If SMS/text marketing is offered, you can opt out using the instructions provided in those messages.

Product Reviews And User Content

If you leave a product review or submit content on the website, we may collect the information shown in the review form, along with technical information such as your IP address and browser details to help detect spam and abuse.

Approved reviews or submitted content may be visible publicly on the website, depending on the feature used.

Cookies And Similar Technologies

Our website uses cookies and similar technologies to help the site function, keep items in your cart, remember account login sessions, process orders, improve performance, analyze traffic, support security, and personalize parts of the website experience.

Some cookies are necessary for the website and store to work properly. Others may be used for analytics, advertising, embedded content, customer support tools, or marketing features.

You can control cookies through your browser settings. Blocking some cookies may affect how the website, cart, checkout, account, or other features work.

Analytics, Advertising, And Website Tools

We may use analytics, advertising, tracking, review, security, email, chat, and ecommerce tools to understand how visitors use the website, improve the customer experience, measure marketing performance, prevent abuse, and operate our store.

These tools may collect information such as pages visited, device and browser details, approximate location, referral source, interactions with the website, order activity, and other technical or usage information.

We may work with service providers for website analytics, tag management, advertising platforms, email marketing, SMS/text communication, reviews, fraud prevention, security, shipping, and ecommerce operations.

Embedded Content From Other Websites

Pages on this website may include embedded content such as videos, images, social media posts, maps, reviews, or other third-party content. Embedded content from other websites behaves in the same way as if you visited that third-party website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content according to their own privacy policies.

Who We Share Information With

We do not sell personal information. We may share information with trusted service providers when needed to operate the website and business, including providers that help with:

• Ecommerce and order management
• Payment processing
• Shipping and fulfillment
• Email and SMS/text communications
• Customer support
• Analytics and advertising measurement
• Product reviews
• Website hosting, maintenance, and security
• Fraud prevention, legal, tax, accounting, or compliance needs

These providers are only given the information reasonably needed to perform their services.

How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to process orders, provide support, maintain business records, meet legal or tax obligations, prevent fraud, resolve disputes, and operate the website securely.

Order records may be kept for legal, accounting, tax, and business record purposes. Customer service messages, account details, reviews, and marketing subscription records may be kept as long as reasonably needed unless deletion is requested and we are legally able to delete them.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to the personal information we hold about you, ask for corrections, withdraw consent for certain uses, unsubscribe from marketing, or request deletion of certain personal information.

Some information may need to be kept for legal, tax, accounting, fraud prevention, security, or order-related reasons.

To make a privacy request, contact us at wavehigh@kindstranger.club.

Security

We use reasonable safeguards to help protect personal information. However, no website, online store, email system, or internet transmission is completely secure. Customers are responsible for keeping their account login information confidential.

Adults Only

Our website, products, and services are intended for adults in Canada. We do not knowingly collect personal information from minors or anyone under the age of 19. If you believe a minor has provided personal information to us, please contact us so we can review and delete it where appropriate.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, tools, legal requirements, or business practices. The updated version will be posted on this page.

Last updated: May 2026