SHIPPING

Our packages are shipped to you wrapped in a generic mailing bag. Nowhere on the outside of your package will you see the words “KIND STRANGER” Our shipping labels do not say KIND STRANGER, and we do everything we can to ensure our packages are discrete. We do not ship to anyone under the age of 19 years old. KIND STRANGER reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

ARRIVAL TIMES

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances. We ship all products from British Columbia to anywhere in Canada. For orders over $150, shipping is free.

Orders are shipped by Xpresspost or Expedited and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. Please allow an extra couple of business days if you live in a remote area. See the shipping times below.

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged and sent to you. Orders are generally shipped out within 12-48 hours of being placed. In rare cases of holidays or special sales, processing times can be between 3-5 days. Orders are not shipped on weekends and are not packaged on Canadian holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date as some rural areas may take longer to reach.

Lake Country, Vernon, Kelowna
Xpresspost 1-3 Business Days

Yukon, Northwest Territories, British Columbia, Alberta
Xpresspost 1-3 Business Days
Expedited 1-7 Business Days

Saskatchewan, Manitoba, Ontario
Xpresspost 1-3 Business Days
Expedited 1-7 Business Days

Nunavut, Quebec, Newfoundland + Labrador, Nova Scotia, New Brunswick + Prince Edward Island
Xpresspost 2-4 Business Days
Expedited 1-7 Business Days

BROKEN ITEMS

Please visit our Refunds and Exchange Policy page for more information on broken items and processing a replacement or refund.

DELIVERY & FULFILLMENT

All orders received by 12pm PST will ship the next business day. If your order is received after 12pm PST, your order will ship the following business day. Orders received on Friday will ship on Monday. You will receive an email once your order has shipped with tracking information. Your order will not leave the warehouse until we receive your e-transfer.

* Please note that it can take up to 40 minutes for us to receive your E-transfer.

CANADA POST

All of our packages are shipped through Canada Post. In the event that a package goes missing, we will do our best to rectify the situation with them, and we will launch an investigation. Any Credits for lost or missing packages will be managed on a case by case basis and KIND STRANGER reserves the right to refuse to provide a credit in the case that a package is lost or stolen.